My Swim People consulting services cover three key areas for swim schools: growing people of all levels, analysing and improving operations, and building profitable businesses through service excellence while creating positive, long-term impacts for many kiwi families.
Swim School Success
Success through leading and growing people
It’s the people who shape swim schools. They contribute significantly to a swim school’s appeal and high levels of customer satisfaction. When people know they are valued and a business priority, they deliver the quality standards swim schools set out to achieve. These are the high-performing programmes in our sector.
Success through operational performance
Every swim school relies on its operational performance to consistently function well and drive profitable growth. Processes, resources and costs are key issues that affect the overall function and success of a swim school business. What’s prioritised? What continuous improvement practices are in place? What’s not seen? These are some of the questions to be explored for optimal performance.
Success through building profitable customers
Profitable customers are those who stay with swim schools for the long term, reducing the costly need to constantly acquire new customers. Having the right offer and knowing how to grow relationships with different customer groups has a significant impact on business success.
What swim school professionals are saying
“It was a privilege to work with Scott Wilson … Scott held the position of Pool Manager [before] he was appointed to Head of Program and Training. He has an amazing ability in leading people, provides purposeful delivery of staff training and has a meaningful manner in engaging stakeholders.”
Rosemary Eastaughffe
Swim Teacher, Supervisor and Program Advisor
Aquatic Achievers Swim Schools
“Scott’s comprehensive and thorough understanding of our daily operations allowed him to provide an extensive report. This report highlighted our strengths and ongoing successes while identifying opportunities for improvement and suggesting actionable steps to achieve them.
If you aim to enhance your swim school and create a program that staff and customers are eager to be part of, contacting Scott is one of the best steps you can take.”
Kay Lindsay
Swim City Manager, Hutt City Council
“Running one of NZ’s largest privately owned swim schools I am always looking for people with real industry knowledge … Scott’s expertise is backed up by his genuine passion for the learn-to-swim industry along with real world experience … he will be an asset to any swim school”
Andrew Brown, Managing Director, Hilton Brown Swimming.
“Scott Wilson is an unparalleled expert in swim school business growth, boasting a remarkable track record of success. His profound understanding of the industry, coupled with innovative strategies, consistently propels swim schools to new heights. Scott’s professionalism, dedication, and integrity are second to none, ensuring trust and reliability in every endeavor. Swim school owners seeking exponential growth and operational excellence should not hesitate to invest in Scott’s expertise. His visionary approach and proven results make him the ultimate partner for transforming your swim school into a thriving, top-tier establishment. Don’t miss the opportunity to elevate your business with Scott’s exceptional guidance.”
Sue Mayo, Aquatics Manager, The Lakes College, Brisbane.
